Crédit Agricole (ACA) investor relations material

Strategic positioning and market leadership

• Maintains a leading national presence with 6.6 million customers and strong coverage of affluent clients, entrepreneurs, and independent professionals.

• Recognized as a top player in private banking, LBO financing for small/mid-caps, and customer satisfaction.

• 90% of branches are located in high-growth areas, with a focus on digital transformation and customer experience.

• Acquired Milleis to strengthen private banking, targeting €100bn AuM by 2028.

Financial performance and trajectory

• Revenue CAGR of +5% targeted for 2025-2028, with revenues expected to reach €4.6bn by 2028.

• NII and fee/commission income both targeted to grow to €2.3bn by 2028, supported by customer capture and upscaling.

• Cost/income ratio to fall below 60%, with RONE expected to exceed 13% by 2028.

• Cost of risk remains controlled, with a prudent provisioning approach and high-quality loan portfolio.

Customer relationship and digital transformation

• Three relationship models: L by LCL (100% digital), LCL Liberté (responsive retail), and LCL Signature (premium, advisory-driven).

• Digital customer capture and onboarding doubled since 2018; 40% of new onboardings via digital channels.

• Launch of new digital products and conversational banking experiences, including VoiceBanking and AI-driven tools.

• Branch network consolidation and shift to remote and digital servicing for productivity gains.