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Etsy (ETSY) investor relations material
Etsy Goldman Sachs Communicopia + Technology Conference 2025 summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Goldman Sachs Communicopia + Technology Conference 2025 summary9 Sep, 2025
Strategic priorities and business evolution
Maintained significant growth post-COVID, with GMS rising from under $5B in 2019 to $11B last year and active buyers nearly doubling to 88M.
Focused on four priorities: meeting consumers at discovery, improving matching, elevating top buyers/sellers, and emphasizing Etsy's human touch.
Shifted marketing spend from linear TV to digital channels like TikTok and YouTube to reach customers earlier in their shopping journey.
Enhanced app experience, making it a central platform for discovery and entertainment, now accounting for 45% of GMS.
Leveraged learnings from Depop's turnaround to inform Etsy's app-centric, discovery-driven growth strategy.
Technology and AI advancements
Invested heavily in generative AI to improve recommendations, personalize experiences, and add structure to unstructured inventory.
AI enables better identification of artisanal quality and more nuanced, personalized product matching.
New buyer affinity models map customer preferences, increasing engagement and cross-category purchases.
AI-driven discovery paths reduce cognitive load for shoppers, making browsing more inspirational and less keyword-dependent.
Marketing and customer engagement
Marketing investments are governed by return requirements, not fixed budgets, allowing dynamic allocation.
Increased focus on social media and owned channels, with personalized push notifications and emails driving a rising share of GMS.
Improved product experiences and personalization are raising customer LTV and optimizing marketing spend.
How does AI uniquely differentiate Etsy's product?
Impact of marketing channel shift on customer LTV?
Key Depop learnings for Etsy's growth strategy?
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Q3 202529 Oct, 2025
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Frequently asked questions
A marketplace with a home-grown feeling
Etsy is an online marketplace that connects buyers and sellers of unique, handmade, and vintage products. The platform provides a space for independent artisans, crafters, and small businesses to showcase and sell their creations to a global customer base. With a focus on handmade and vintage items, Etsy offers a wide range of unique products available for purchase via their website. Through an user-friendly interface that’s easy to navigate and thanks to a community-driven approach, Etsy has created a platform to connect and foster a sense of connection between buyers and sellers.
The idea behind the business
Etsy was founded on the idea of providing a platform for individual artists, crafters, and vintage collectors to sell their handmade and unique products. The company was, and still is, driven by the belief that there is value in connecting people directly with the makers of goods. The idea is that this can foster a sense of community while supporting independent creators at the same time. Many of the sellers on the platform create products as a hobby or as something they do in addition to their nine to five. The company strives to celebrate creativity, promote small-scale businesses, and offer customers access to a wide array of distinctive and meaningful products.
The marketplace
The platform offers a diverse selection of unique and handcrafted products, allowing sellers to showcase their creativity and buyers to discover one-of-a-kind items that would be impossible to find anywhere else. On Etsy, customers can find a massive inventory of products, including handmade jewelry, artisanal home decor, personalized gifts, fashion accessories, vintage collectibles, art prints, and craft supplies. Providing a marketplace that connects buyers and sellers is not an uncommon way of doing business. Companies such as Amazon and eBay operate in a similar fashion to how Etsy conducts their business.
Enabling side-hustles
Private individuals choose to sell their products on Etsy for various reasons. Etsy's platform offers a convenient and user-friendly interface for setting up and managing online shops, making it accessible to sellers of all skill levels. The marketplace provides a global reach, enabling sellers to connect with a diverse customer base. Etsy's focus on handmade, vintage, and unique items attracts buyers seeking one-of-a-kind products and supports sellers who are passionate about craftsmanship and creativity. Moreover, Etsy enables sellers to network, share expertise, and collaborate. These factors make Etsy an attractive platform for individuals looking to showcase their products, connect with like-minded buyers, and turn their creative passions into successful businesses.
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