FedEx (FDX) investor relations material

Strategic vision and operational priorities

• Emphasizes a disciplined strategy centered on people, customers, and shareholders, prioritizing safety, collective responsibility, and customer experience, with a focus on profitable growth and a strong balance sheet.

• Built on a legacy of acquisitions and network integration, creating a resilient, industry-leading LTL platform.

• Network optimization, commercial excellence, technology advancement, and shareholder value are the four strategic pillars.

• Dual service offering (Priority and Economy) with a unified network provides flexibility, resilience, and cost efficiency across demand cycles.

• Focus on long-term partnerships, with 90% of revenue from customers with tenure over 10 years.

Network and operational enhancements

• Largest LTL network in North America with over 365 locations, 26,000 doors, and 30,000 vehicles, delivering 90% of LTL volume within 3 days.

• Rationalized service center footprint, modernized fleet, and re-engineered network flows to improve efficiency and reduce costs.

• Reduced average fleet age from 5.6 to 4.5 years since 2023, improving fuel efficiency by 3% and lowering maintenance costs.

• 30% reduction in DOT-preventable accidents over five years, reflecting strong safety culture and technology investments.

• Advanced modeling, machine learning, and RFID technology drive lane and dock optimization, increasing trailer utilization and shipment visibility.

Commercial and customer initiatives

• Industry-leading LTL salesforce of 500+ with specialized expertise, targeted commercial strategy, and incentives aligned to profitable growth and customer retention.

• Simplified contracts and pricing, with a shift to dimension-based pricing for transparency and accuracy.

• Streamlined billing and invoicing, reducing manual touchpoints by up to 60% and shifting support in-house.

• Dedicated digital platform and enhanced digital tools for real-time tracking, customer service, and AI-driven support.

• Strategic focus on high-value end markets, targeting high-margin growth in SMB, healthcare, grocery, and data center segments.