Gartner (IT) investor relations material

Business Overview and Client Value

• Delivers actionable, objective insights to help clients achieve mission-critical priorities across all C-suite roles and major enterprise functions, serving clients in approximately 90 countries and territories.

• Offers significant value by saving clients time and money, managing risk, and providing independent, unbiased advice, supported by proprietary data, network effects, and a strong brand reputation.

• Maintains a large, global client base of 80,000–90,000 executives, leveraging continuous feedback and proactive delivery of relevant insights to help clients identify blind spots and anticipate risks.

• Delivers value via digital and human channels, including conferences, peer networking, and proprietary tools.

Business Model, Revenue Streams, and Segment Analysis

• Generates most revenue from its recurring Insights business, which accounts for 81% of revenue and up to 90% of gross contribution margin, with high renewal rates and multi-year contracts.

• Conferences and Consulting businesses complement the Insights segment, representing about 10% and 9% of revenue, respectively, with Consulting focused on large clients and select regions.

• Achieved $6.5B in revenues and $1.2B in free cash flow as of December 31, 2025, with robust free cash flow conversion (70-80% of adjusted EBITDA).

• Maintains high renewal rates, recurring revenue, and high contribution margins, supporting strong free cash flow.

• 2026 revenue guidance: Insights 81%, Conferences 11%, Consulting 8%; 2025 gross margin mix: Insights 89%.

Growth Strategy, Operational Execution, and Transformation

• Pursues growth by targeting C-level executives, expanding within organizations, and focusing on licensed user sales and top-of-org-chart advocacy.

• Employs ~20,000 associates and ~5,000 sellers globally, with GTS and GBS teams driving contract value of $4.0B and $1.3B, respectively, across industries and geographies.

• Undergoing transformation in Insights business with initiatives focused on AI-driven topic selection, increasing content volume, faster delivery, and improved user experience.

• Cost of services and G&A expected to grow slower than revenue, while sales costs grow in line with revenue.

• Business model emphasizes recurring revenue, upfront invoicing, low capital intensity, and reinvestment for growth.