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Visual21 Nov 2025
Data center suppliers
KeyCorp (KEY) investor relations material
KeyCorp The BancAnalysts Association of Boston Conference summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.The BancAnalysts Association of Boston Conference summary6 Nov, 2025
Consumer banking strategy, performance, and market positioning
Serves over 2 million households and 250,000 small businesses, with $80–88 billion in deposits and a record $68 billion in wealth assets under management.
Broad relationship-based approach supports clients in both high-growth western and dense eastern markets, with western markets showing about 2x higher population and household growth.
80% of consumer deposits come from relationship households, up from 70% pre-COVID, with 22% of these new since FY20 and new clients skewing younger and more digitally active.
Maintains a low-cost, granular funding base, generating about $1 billion in recurring consumer fees, with 85% recurring.
Efficiency gains include larger branches, a reduction of 1,000 FTEs, and growth in all 25 markets served.
Value, performance, and client satisfaction
Relationship households generate 4x higher revenue and 3x better credit quality than non-relationship households.
Net promoter scores, app ratings, and client satisfaction metrics have improved, with double-digit increases.
Consumer net charge-off ratios remain below peer median, reflecting strong credit performance.
Attrition rates for new relationship households are half those of non-relationship households.
Consumer deposits per branch and total AUM sales have grown significantly since 2019.
Wealth management growth and initiatives
Wealth management manages $68 billion in AUM, serves over 150,000 clients, and contributes 27% of noninterest income.
AUM per branch outpaces similarly sized peers, with AUM growing from $41 billion in 2019 to $68 billion in 3Q25, targeting $100 billion by 2030.
Launched Key Private Client for mass affluent, attracting 50,000 households and $6 billion in new assets; average new client assets increased from $125,000 to $175,000.
Wealth banker headcount increased by 160% since 2019, supporting mass affluent growth.
Strong partnership between retail and wealth businesses drives referrals and organic growth.
Sustain wealth growth vs. competition
Balance sheet actions beyond buybacks
NDFI portfolio growth strategy
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Frequently asked questions
Founded in 1825, KeyCorp is one of the oldest and stand-alone U.S. financial services companies, with bank subsidiaries operating under the brand names KeyBank, First Niagara Bank, and Adams National Bank. KeyCorp provides deposit, lending, cash management and investment services to individuals and institutions. It operates through two segments: Retail & Commercial Banking and Equipment Leasing & Finance. It offers a range of deposit products including checking accounts (located primarily in retail branches) and time deposits; loan products include commercial mortgages, commercial loans for real estate development and secured business funding solutions tailored to short-term liquidity needs.
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