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Lowe’s (LOW) investor relations material

Lowe’s Morgan Stanley Global Consumer & Retail Conference 2025 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Morgan Stanley Global Consumer & Retail Conference 2025 summary2 Dec, 2025

Market environment and consumer trends

  • 2025 has unfolded as expected, mirroring 2024, with persistent high mortgage rates and a stagnant macro environment.

  • Home improvement consumers remain healthy, with record home equity and strong employment, but sentiment is cautious, especially for big-ticket discretionary spending.

  • DIY customers are holding back on large purchases, while small to medium pro customers and home services are showing growth and share gains.

  • Positive comparable sales have been delivered for two consecutive quarters, with double-digit comps in home insulation.

  • The company is positioned for both short-term resilience and long-term growth as the housing cycle recovers.

Strategic initiatives and investments

  • Focus on enhancing the DIY loyalty program, now with over 30 million active members who shop more frequently and spend more.

  • Significant investments in store environment and technology have led to cleaner, more innovative showrooms and improved digital experiences.

  • The market delivery network enables same- or next-day installation of appliances and other bulky items, supporting future growth as demand returns.

  • The small to medium pro segment is targeted for growth, leveraging fulfillment, loyalty, and go-to-market strategies.

  • Acquisitions of ADG and FBM expand reach into single-family, multifamily, and commercial construction, opening a $250 billion addressable market.

Integration and platform development

  • Integration management office established to ensure disciplined integration of acquisitions without distracting core management.

  • Common IT and ERP platforms are being implemented across FBM, ADG, and Pro Supply to enable project visibility and future synergies.

  • Vision to create a one-stop interior solutions platform for construction customers, offering bundled products and services with single invoicing.

  • Commercial construction exposure through FBM provides balance and reduces overall business cyclicality.

Detail the 'interior solutions process' vision
How can AI drive top-line revenue growth?
What drives share gains in a repressed market?
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Frequently asked questions

Over 100 Years as a Hardware Store

Lowe's Companies Inc., founded in 1921, is a renowned American retail company specializing in home improvement and construction products and services. Headquartered in Mooresville, North Carolina, Lowe's operates a chain of retail stores across the United States and Canada. With a broad product assortment ranging from appliances to building materials, Lowe's caters to both individual homeowners and professional contractors.

Early Days

The company can trace its roots back over 100 years to the opening of Lowe’s North Wilkesboro Hardware. From a local operation selling everything from building materials to groceries, growth was limited until 1952 when businessman Carl Buchan took sole ownership of the company from the Lowe family. Anticipating a building boom in the wake of the second world war, Buchan quickly put his focus on expanding with the goal of turning into a national chain. The company went public in 1961 and has since then grown to be one of the largest home retailers in the world.

Big-box Retail

Like many other companies operating in North America, the company can be classified as a Big-box retailer, with some other notable examples including Walmart, Target, and Home Depot, which is one of Lowe’s main competitors. The company’s physical locations take up massive amounts of space and offer customers the ability to shop for everything they might require for their projects. Lowe’s places a large focus on training their employees to ensure that they’re qualified to give pointers and advice to shoppers who need guidance when it comes to what to purchase for their specific needs. In addition to its retail locations, Lowe’s also operates an online store.

For Professionals and Enthusiasts Alike

Another cornerstone of Lowe’s business is that they aim to provide everything a customer might need regardless of whether they’re a professional contractor remodeling a kitchen, or if they’re someone looking for materials for a DIY project. By offering a huge selection of items for their customers, they aim to provide a one-stop shopping experience for all things hardware, appliances, and home improvement.

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