Nordea Bank (NDA-SE) investor relations material

Strategic positioning and performance

• Achieved strong efficiency gains, higher profitability, and increased customer satisfaction, positioning as a digital leader in the Nordics and Europe.

• Delivered return on equity above 15% for three consecutive years, with a new strategy focused on further growth and operational traction.

• Five-year strategy aims for cost-to-income ratio improvement of five percentage points and EPS growth of 45–50%.

• Focused on disciplined execution and adapting to global uncertainties, including geopolitical and economic shifts.

Growth and efficiency levers

• Strategic growth areas include Sweden, Norway, Private Banking, Life and Pension, Small Business, and Cross-Selling.

• Leveraging Nordic scale by consolidating processes and tech stacks, targeting EUR 600 million annual gross cost savings by 2030.

• AI expected to drive efficiency, especially in risk, capital, and operations, though not the main driver of the strategy.

• Technology investments increased by EUR 350 million annually over the past four years, with continued heavy investment planned.

AI and technology outlook

• AI seen as a significant future efficiency lever, with practical impacts expected in customer experience, risk management, fraud detection, and operations.

• Cyber and fraud risks identified as key challenges, with AI used both offensively and defensively.

• The pace of digital transformation in the Nordics is accelerating, requiring ongoing investment to remain competitive.