Prudential Financial (PRU) investor relations material

FSA orders and suspension

• FSA issued orders on Oct. 9, 2026; PHJ, POJ and Gibraltar received business improvement orders, while POJ and Gibraltar also received suspension orders.

• POJ’s restriction on soliciting new business and Gibraltar’s partial suspension run through Jan. 31, 2027; Gibraltar’s restriction applies to Life Consultants, not independent agencies.

• PHJ, POJ and Gibraltar must submit improvement plans by Nov. 30, 2026, and report progress regularly.

• POJ’s voluntary 90-day sales suspension began Feb. 9, 2026, followed by a 180-day extension beginning May 10; the SIC report was published Oct. 8.

• POJ plans phased sales resumption from Feb. 1, 2027, over 12–18 months; Gibraltar agencies are expected to reopen Feb. 1.

Remediation plans

• SIC and FSA findings identified root causes in business model, management framework and culture, largely reinforcing remediation already underway.

• POJ plans clearer roles, stronger board oversight and independent controls, separation of sales leadership from control responsibilities, and greater accountability.

• POJ is redesigning life planner compensation and recruitment, strengthening customer-focused sales incentives and monitoring, and improving sales transparency and customer support.

• Organization changes include a new Customer Office, clearer functional ownership, stronger operational controls, branch consolidation planning and conduct-risk framework redesign.

Financial outlook and operating trends

• POJ’s cumulative 2026–27 pre-tax AOI impact remains ~$1B: ~$500M in 2026 and ~$500M–$550M in 2027.

• POJ sales are expected at ~25% of 2025 levels in 2027, 50% in 2028 and 100% productivity by 2029, dependent on life planner counts.

• POJ serves ~2.2M customers across ~4.5M policies; surrenders moderated after May and remained stable, while life planner retention exceeded initial expectations.

• Gibraltar’s cumulative 2026–27 pre-tax AOI impact is $275M; sales are expected at 50% of 2025 levels in 2027, with full productivity by year-end and a return to 2025 levels in 2028.

• No material capital, ESR or cash-flow impacts are expected in 2026 or 2027.