Prudential Financial (PRU) investor relations material

Extension of sales suspension and transformation plan

• Voluntary sales suspension at POJ extended by 180 days, now through November 5th, to allow for comprehensive operational, governance, and organizational changes, following an initial 90-day suspension.

• Independent third-party review of POJ's management system is underway and expected to take several months.

• New leadership team installed, with direct accountability to the CEO, and a roadmap established for modernization, compliance, and improved governance.

• Focus on improving oversight, transparency, customer protections, and Life Planner retention during the suspension, with similar reviews at other Japan entities.

• Suspension applies only to new sales; support and servicing for existing policyholders remain unaffected.

Financial impact and guidance update

• Estimated 2026 pre-tax adjusted operating income impact is $525M–$575M, about 18% of 2025 Japan income and 8% of PFI.

• 2027 impact estimated at $400M–$450M, reflecting surrenders, lost sales, and ramp-up costs.

• Each additional month of sales delay beyond November 6th would add $50M–$60M to 2027 impact.

• No material impact expected on capital, ESR, solvency ratios, or PFI cash flows over 2026–2027.

• Withdrew previously communicated 5%–8% EPS growth target due to increased uncertainty; in-force earnings base expected to decline ~10% in Japan and ~15% for PFI in 2026, with further ~8% decline by YE2027.

Operational and cultural changes

• Compensation model for Life Planners shifting from new business-centric to a structure with base pay, extended commissions, persistency incentives, and stronger compliance accountability.

• Initial Life Planner attrition has been minimal, but higher resignations are possible during the extended suspension; retention efforts include financial support and training.

• Customer engagement is prioritized, with Life Planners servicing existing clients but not soliciting new business during the suspension.

• Surrender rates are elevated but tracking within initial estimates; margin profile expected to remain stable post-suspension.

• Launched an independent Customer Reimbursement Committee and began compensating impacted customers.