ServiceTitan
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ServiceTitan (TTAN) investor relations material

ServiceTitan Q1 2027 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Q1 2027 earnings summary4 Jun, 2026

Executive summary

  • Q1 2027 revenue grew 25% year-over-year to $268.8M–$269M, driven by strong customer ROI, operational efficiency, and both subscription and usage-based platform revenue increases.

  • Gross transaction volume (GTV) reached $21.7B–$22B, up 23% year-over-year, reflecting robust platform adoption.

  • Net dollar retention exceeded 110%, with enterprise segment surpassing 2,000 customers with annualized billings over $100,000, now representing over 60% of annualized billings.

  • Significant progress in rolling out Max, the agentic operating system, with more than double the number of locations on Max in Q1 and plans to double again in Q2.

  • AI-driven automation and agentic workflows are delivering measurable productivity and revenue gains for customers, with continued expansion of the product suite.

Financial highlights

  • Platform revenue increased 25% to $260.6M; professional services and other revenue rose 7% to $8.3M.

  • Platform gross margin improved to 81.3% (up 160 bps YoY); total gross margin at 75.3% (up 170 bps YoY); GAAP gross margin improved to 72.1% from 68.8%.

  • Q1 operating income was $40.8M (15.2% margin, up 770 bps YoY); non-GAAP net income was $36.7M, up from $17.9M YoY.

  • Free cash flow was -$9.6M, improved from -$22.3M YoY, reflecting seasonal bonus payments and continued investment.

  • Net loss narrowed to $22.8M from $46.4M in the prior year quarter; non-GAAP EPS (diluted) was $0.37, up from $0.18.

Outlook and guidance

  • Q2 2027 revenue expected between $284M and $286M; operating income between $38M and $39M.

  • FY 2027 revenue guidance raised to $1.13–$1.14B; operating income expected between $142M and $147M.

  • Incremental operating margins for FY 2027 now expected to exceed initial 25% target; long-term non-GAAP gross margin target is ~77%.

  • Annual free cash flow projected to approximate annual non-GAAP operating income; target free cash flow conversion above 90%.

  • Adopted a fixed long-term projected non-GAAP tax rate of 18% for FY 2027–2030.

Projected growth for locations on Max in Q2
Usage vs subscription revenue growth trends
Rationale for the new 18% non-GAAP tax rate
Strategy to double GTV earn rate to 2%
Role of the three AI layers in business automation
Impact of PE consolidation on customer growth
Gating factors for Max location scaling
Durability of the private equity growth tailwind
Commercial mix impact on usage take rates
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Q2 20273 Sep, 2026
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