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Visual21 Nov 2025
Data center suppliers
Teleperformance (TEP) investor relations material
Teleperformance Q3 2025 TU earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 TU earnings summary5 Nov, 2025
Executive summary
Achieved 1.5% like-for-like revenue growth in Q3 and 9M 2025, with total revenue at €7,623 million, driven by strong Core Services performance in EMEA, APAC, and improving Americas.
Core Services grew 3.2% LFL in 9M 2025 and 3.9% in Q3, with double-digit growth in back-office BPO and AI-powered solutions.
Specialized Services declined 8.7% LFL in 9M 2025, mainly due to the non-renewal of a major visa contract, but adjusted LFL growth was 2.6%.
Over 400 new AI projects launched in 9M 2025, with more than 150 in Q3, and a Value Creation Office established to drive transformation.
Strategic transformation initiatives focus on AI adoption, process efficiency, and value creation.
Financial highlights
Q3 2025 revenue was €2,507 million (+1.5% LFL), with negative currency effects of €225 million in 9M 2025.
Core Services contributed roughly €200 million in growth, while Specialized Services were negatively impacted by contract loss.
Consolidation of ZP activities and Agents Only contributed positively to revenue growth.
Double-digit growth in back-office BPO and AI-powered solutions across regions.
Application of IAS 29 for hyperinflation in Argentina and Turkey resulted in a -0.1% impact on LFL revenue growth.
Outlook and guidance
2025 guidance: group LFL revenue growth between 1%-2%, recurring EBITA margin of 14.7%-15%, and net free cash flow around €900 million, excluding non-recurring items.
2028 ambitions: 4–6% organic consolidated yearly revenue growth, recurring EBITA margin of ~15.5%, and cumulative net FCF of ~€3 billion over 2026–28.
Cautious Q4 outlook due to continued weakness in Specialized Services, macro volatility, and client caution.
AI transformation and process excellence initiatives are expected to drive future growth and efficiency.
AI's impact on internal processes and structures
PSG Global Solutions recovery plan details
Bridge between 2025 and 2028 LFL growth targets
AI solution client adoption and pricing strategy
Specialized Services recovery measures and outlook
February strategic review and capital allocation
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Q4 202516 Feb, 2026
Next Teleperformance earnings date
Q4 202516 Feb, 2026
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Frequently asked questions
Teleperformance SE is a global leader in outsourced customer experience management and contact center services. The company provides a wide range of solutions, including customer care, technical support, digital services, and back-office processing. Teleperformance serves various industries such as telecommunications, healthcare, financial services, retail, and technology, helping businesses improve customer engagement and operational efficiency. It leverages technologies like artificial intelligence, automation, and analytics to enhance service delivery across digital and voice-based interactions. The company is headquartered in Paris, France, and its shares are listed on Euronext Paris.
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