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Teleperformance (TEP) investor relations material
Teleperformance Q4 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Executive summary
Achieved all 2025 objectives despite a challenging environment, with group revenue at €10,209 million, up 1.3% like-for-like excluding hyperinflation, but down 0.7% reported year-over-year.
Core Services maintained stable growth momentum at 2.7% like-for-like, while Specialized Services declined 9.3% due to the non-renewal of a major contract and U.S. market headwinds.
Major governance changes: Jorge Amar appointed CEO, with several new board members joining, including leaders from Qatar, South Africa, and two independent directors.
Launched the 'Future Forward' transformation plan, focusing on AI-driven growth, efficiency, and organizational transformation, with over 500 AI projects initiated.
Board of Directors significantly renewed, with founder Daniel Julien and other top executives stepping down from executive roles.
Financial highlights
2025 Group revenue: €10,209 million, up 1.3% like-for-like (LFL) excluding hyperinflation; reported -0.7%.
EBITDA reached almost €1.5 billion, with a margin of 14.8% excluding currency effects; reported margin at 14.6%.
Net profit (Group share) roughly flat year-over-year at around €500 million; adjusted net profit: €781 million; diluted EPS: €8.40.
Record free cash flow generation in H2 2025, exceeding €640 million; full-year net free cash flow at €901 million.
Dividend proposed to increase from €4.20 to €4.50 per share, up 7%.
Outlook and guidance
2026 guidance: like-for-like revenue growth between 0% and 2%, with Q1 expected below annual guidance due to onshore market weakness.
Recurring EBITA margin expected to remain stable at 14.6% (assuming EUR/USD at 1.20); free cash flow expected between €800 million and €850 million, excluding non-recurring items.
€70–90 million in one-time restructuring costs expected in 2026, with €56 million already incurred in early measures.
Cost-saving initiatives targeting over €100 million in run-rate savings, with around €50 million expected to materialize in 2026.
Mid-term (2028) targets: 4–6% LFL revenue growth, ~15.5% EBITA margin, €3 billion cumulative net free cash flow.
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