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Teleperformance (TEP) investor relations material
Teleperformance H1 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.H1 2025 earnings summary31 Jul, 2025
Executive summary
H1 2025 revenue reached €5,116 million, up 1.5% like-for-like, driven by Core Services growth, especially in EMEA/APAC, and new AI-powered solutions, despite currency headwinds and Specialized Services contraction from a major visa contract loss.
Profitability remained stable at constant FX, with recurring EBITA margin at 13.6% (13.9% at constant FX), supported by efficiency measures and cost controls.
Net income attributable to the group was €249 million, down from €291 million in H1 2024, mainly due to higher tax and financial charges.
Strategic focus on AI integration, operational agility, and the 'Future Forward' plan, with over 250 AI projects launched and major acquisitions (ZP, Agents Only) completed.
Share buyback program of €100 million nearly complete; €248 million in dividends paid.
Financial highlights
Like-for-like revenue growth of 1.5% (€72m), with Core Services up 2.9% LFL and Specialized Services down 7.0% LFL due to contract loss.
EBITDA before non-recurring items: €958 million (18.7% of revenue); recurring EBITA: €697 million (13.6% margin).
Net free cash flow: €259 million in H1, impacted by higher tax and working capital outflows, but expected to improve in H2.
Net debt increased to €4,482 million at June 30, 2025, mainly due to acquisitions and investments.
Dividend of €4.20 per share paid in May 2025, totaling €247.9 million.
Outlook and guidance
2025 group like-for-like revenue growth expected at the lower end of the 2–4% range due to Specialized Services headwinds.
Recurring EBITA margin guidance at 15–15.1% at constant FX; significant FX volatility remains a risk.
Sustainable net free cash flow of ~€1 billion targeted for 2025.
2026–2028 ambitions: 4–6% annual revenue growth, ~15.5% recurring EBITA margin, and €3 billion cumulative net cash flow.
No full recovery expected in Specialized Services in H2; cautious on timing of demand normalization.
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Next Teleperformance earnings date
Q3 2025 TU5 Nov, 2025
Next Teleperformance earnings date
Q3 2025 TU5 Nov, 2025
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Frequently asked questions
Teleperformance SE is a global leader in outsourced customer experience management and contact center services. The company provides a wide range of solutions, including customer care, technical support, digital services, and back-office processing. Teleperformance serves various industries such as telecommunications, healthcare, financial services, retail, and technology, helping businesses improve customer engagement and operational efficiency. It leverages technologies like artificial intelligence, automation, and analytics to enhance service delivery across digital and voice-based interactions. The company is headquartered in Paris, France, and its shares are listed on Euronext Paris.
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