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Yelp (YELP) investor relations material

Yelp Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Morgan Stanley Technology, Media & Telecom Conference 2026 summary3 Mar, 2026

Strategic transformation and AI integration

  • Shifted from a sales-driven to a product-driven growth model, accelerating self-serve and upmarket strategies, with a strong focus on AI transformation since 2021.

  • Reconceptualizing the user experience with AI, making it more conversational and integrating partnerships with Apple, Amazon, and OpenAI to expand reach.

  • Licensing partnerships, especially with OpenAI, have driven significant growth in other revenue, which increased 17% in 2025 and 33% in Q4.

  • Emphasizes the authority and trust of human-generated content, with 330 million reviews and rigorous moderation to ensure quality.

  • Services now account for about 70% of revenue, reflecting a strategic shift from the traditional restaurant review focus.

Market dynamics and advertiser trends

  • Local physical economy has faced pressure from rising input and labor costs, with margin compression as consumers resist further price increases.

  • Services growth slowed significantly in 2025 due to economic uncertainty and tariffs, with these dynamics persisting into 2026.

  • Both enterprise and SME advertisers have adjusted their spending patterns, with SMEs reacting more quickly to economic headlines in 2025.

  • Increased investment in tooling and paid search to better serve mid-market and enterprise clients, focusing on connecting leads to paying customers.

Partnerships and product innovation

  • DoorDash partnership has replaced Grubhub, operating on a pay-per-lead model and supporting the shift to food delivery, though restaurant revenue is now only 10% of total.

  • Acquisition of Hatch, an AI lead management solution, enhances advertiser value by improving lead conversion and integrating with multiple platforms.

  • Over 50 new AI-powered products and features launched in 2025, with Request a Quote requests up 400% year-over-year and nearly 100% monetized.

  • Voice AI and conversational interfaces are being expanded across categories, with a focus on maintaining brand voice and trust.

Given the pressure on RR&O, how will AI help?
How does Hatch acquisition align with strategy?
Beyond trust, how will Yelp differentiate its AI experience?
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Frequently asked questions

Yelp Inc. (Yelp), is a local-business review website that connects consumers with local businesses in the United States and internationally. Yelp provides reviews, free search through its local directory, and complimentary business profile pages for most of the commercial businesses listed on its platform (Yelp Business Pages). It offers its services through mobile applications for iOS and Android devices. Yelp also provides an order from business functionality to take or purchase products from restaurants and other companies. The company offers various advertising packages for business owners including Promoted Review Ads, Gift Certificates, and enhanced profile upgrades. Yelp Inc. was founded in 2004 and is headquartered in San Francisco, California.

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