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Yelp (YELP) investor relations material

Yelp Goldman Sachs Communicopia + Technology Conference 2025 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Goldman Sachs Communicopia + Technology Conference 2025 summary9 Sep, 2025

Strategic vision and platform evolution

  • Emphasis on a product-led, services-focused approach post-pandemic, driving significant revenue growth and innovation, especially in services.

  • AI is seen as a transformative platform shift, with the rollout of Yelp Assistant to enhance consumer experience and expand across all categories.

  • Plans to reinvent the consumer experience by leveraging AI to make interactions more intuitive and personalized, including booking and project management.

  • Continued investment in AI-powered products like answering services (Yelp Receptionist, Yelp Host) to address business owner pain points and improve lead capture.

  • Focus on expanding data licensing opportunities, with over $10 million in ARR from AI search partners and ongoing momentum in this area.

Market environment and competitive landscape

  • Restaurant segment faces ongoing macro headwinds from rising costs and consumer price sensitivity, while services segment shows 8% revenue growth despite seasonal slowdowns.

  • Competitive landscape remains stable, with vertical players and Google as key competitors; AI search entrants present new partnership opportunities.

  • Traffic sources remain steady, with successful direct app engagement and ongoing experimentation in paid traffic acquisition.

  • No significant impact observed from Google AI overviews on traffic, as these are mostly applied to non-commercial queries.

Product innovation and AI integration

  • Yelp Assistant is expanding to unregistered users and across more categories, aiming to drive higher engagement and project volume for business owners.

  • AI-powered answering services help small businesses capture more leads and improve ROI, offering new value propositions for service providers.

  • Multi-location services represent a large, underpenetrated opportunity, with investments in APIs, CRM integration, and conversion tracking to support sophisticated advertisers.

  • Internal AI tools like ChatBench and LLMs are boosting productivity in engineering, sales, and customer success, though transformation is still in early stages.

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Frequently asked questions

Yelp Inc. (Yelp), is a local-business review website that connects consumers with local businesses in the United States and internationally. Yelp provides reviews, free search through its local directory, and complimentary business profile pages for most of the commercial businesses listed on its platform (Yelp Business Pages). It offers its services through mobile applications for iOS and Android devices. Yelp also provides an order from business functionality to take or purchase products from restaurants and other companies. The company offers various advertising packages for business owners including Promoted Review Ads, Gift Certificates, and enhanced profile upgrades. Yelp Inc. was founded in 2004 and is headquartered in San Francisco, California.

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