Amdocs (DOX) Morgan Stanley Technology, Media & Telecom Conference summary

Business overview and market positioning

• Provides software and managed services to telecom and media companies, supporting monetization and customer experience for nearly 400 service providers globally.

• Two-thirds of revenue comes from North America, with the remainder international, serving major global telecom groups.

Growth drivers and technology evolution

• Expanded addressable market from $30B to $60B by moving beyond digital transformation to cloud, enterprise automation, and software-defined networks.

• Cloud migration now represents 25% of revenue, growing double digits for two years, with only 10% of workloads migrated so far.

• Generative AI is embedded across the product stack, enabling faster idea-to-market conversion and new monetization models.

AI and generative AI initiatives

• Launched amAIz framework to simplify and accelerate Gen AI use cases, with multiple proof-of-concepts and signed deals.

• Copilot features in products allow non-technical users to launch new offerings faster, improving customer upsell opportunities.

• Gen AI is used internally to enhance IT operations, incident management, and software design, supporting both revenue growth and margin expansion.