Citigroup (C) UBS Financial Services Conference 2026 summary

Leadership and business focus

• Head of Services since 2023, with over a decade of experience in various leadership roles within the Services business, focusing on innovation and global client solutions.

• Services combines Treasury and Trade Solutions (TTS) and Securities Services, operating in 95 markets worldwide.

• Strategic focus on technology and talent investment to enhance client engagement and platform capabilities.

• Emphasis on growing profitability and wallet share despite challenging macroeconomic conditions.

Client needs and market environment

• Clients include large corporates, banks, broker-dealers, public sector entities, asset managers, and fintechs, all seeking global solutions amid geopolitical and trade policy shifts.

• Corporates prioritize access to capital, financing, and resilient supply chains; banks focus on cost-effective execution; public sector aims for efficiency amid fiscal deficits.

• Asset managers seek operational efficiency and cost reduction, while fintechs leverage Banking-as-a-Service offerings.

• Unique global expertise and local market knowledge are key differentiators in client engagement.

Financial performance and growth drivers

• Achieved record revenues in Q4 2025, with full-year revenue of $21.3 billion, up 8% year-over-year.

• ROTCE reached 28.6%, exceeding prior targets; NII grew 12%, fees up 6%, deposits up 7%, loans up 9%, cross-border volumes up 10%, and AUC up 24%.

• Outperformed MSCI growth and secured a record number of new client wins in 2025.

• Revenue CAGR of 8% from 2023-2025 and 14% since 2021, with over 200 basis points wallet share gain in both TTS and Securities Services.

• Doubled wallet share in the Commercial Bank segment, consistently over-delivering on growth and return metrics.