Citigroup (C) investor relations material

Strategic direction and transformation

• Focused on five interconnected businesses, with nearly all consumer divestitures completed and advanced exits in Mexico and Poland.

• Modernized infrastructure, reduced risk profile, and implemented more automated controls, with 90% of transformation work at or near target state.

• Reset leadership and culture, emphasizing accountability, discipline, and alignment with shareholders.

• Became a destination for top talent and instilled a performance-driven culture.

Financial guidance and performance targets

• Targeting 10-11% ROTCE in 2026, 11-13% in 2027-2028, and 14-15% in 2029-2031, ex-notable items.

• Delivered record 2025 revenues of $86.4B (ex-notable items), improved returns by nearly 200bps, and returned $17.6B to shareholders.

• Efficiency ratio improved to 63% in 2025, with further reductions targeted through productivity and transformation.

• Near-term revenue CAGR targeted at mid-single digits, with continued expense discipline and capital productivity.

Business segment strategies and growth drivers

• Services: Maintain market leadership, innovate next-gen platforms, and deepen client relationships, with #1 global TTS position.

• Markets: Build on fixed income leadership, expand in equities, and invest in platform capabilities, targeting 11.5-13% ROTCE near term.

• Banking: Drive to peer-level returns, focus on top-tier investment banking, and leverage commercial bank for North America growth.

• Wealth: Capture $5T in held-away assets, invest in advisor productivity and AI, and strengthen retail bank profitability.

• Cards: Grow general purpose cards, optimize private label, and invest in AI across the customer lifecycle.