Citizens Financial Group (CFG) Barclays 24th Annual Global Financial Services Conference summary

Strategic positioning and business growth

• Strong positioning across Consumer, Commercial, and Private Bank & Wealth segments, with focus on growing households, deposits, and fee penetration.

• Consumer Bank excels in mass affluent segments and low-cost deposit growth, especially in New York, the fastest-growing region.

• Private Bank expanded by hiring talent from First Republic, now contributing 12% of bottom line with 25% ROE and controlled growth.

• Commercial Bank leverages capital markets capabilities and industry verticals, including digital infrastructure and sponsor finance.

• Collaborative culture enables cross-selling and integrated solutions for clients across business and personal needs.

Macroeconomic and market outlook

• Economic backdrop remains positive, with GDP growth expected at 2–2.5% over the next four to five quarters.

• Unemployment remains low, inflation is manageable, and capital markets pipelines are strong.

• Corporate clients are investing and borrowing, while consumer credit quality remains stable across segments.

Private Bank and Wealth management

• Private Bank's growth driven by service quality and banker relationships, not low-rate mortgages.

• Loan-to-deposit ratio rising toward 60%, with focus on operating accounts for PE/VC and business clients.

• Sustained ROE at 25%, expected to remain at the higher end of the 20–25% range.