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Citizens Financial Group (CFG) investor relations material

Citizens Financial Group The BancAnalysts Association of Boston Conference summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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The BancAnalysts Association of Boston Conference summary6 Nov, 2025

Consumer banking transformation

  • Shifted from a large thrift to a relationship-based, profitable institution over 10 years, improving segment returns from mid-high teens to mid-high 20s, targeting 30s.

  • Reduced branches from 1,400 to 1,000, reinvesting savings into technology and innovation, including partnerships like Apple for Buy Now Pay Later.

  • Improved deposit quality, moving from bottom to top third in the industry for net deposit costs among top 25 U.S. banks.

  • Rotated lending to higher-yield, relationship-based products like HELOCs and credit cards, exiting non-core loans.

  • Focused on cross-product connections and a healthier deposit franchise to drive durable, higher valuation revenue.

Private banking and wealth management growth

  • Hired 150+ former First Republic bankers, now over 500, exceeding deposit and earnings accretion targets.

  • Private bank now 7% EPS accretive, with business returns between 20%-25% and a 60% loan-to-deposit ratio.

  • Attracting top U.S. wealth advisors, with strong client migration and robust talent pipeline.

  • Wealth management fees nearly doubled since 2020, with significant growth in both retail and private wealth segments.

  • Strong referral culture between banking and wealth teams, driving fee income and customer acquisition.

New York Metro expansion

  • Acquired HSBC and Investors Bank, growing to 200 branches in Metro New York and Northern New Jersey.

  • Improved branch performance, with HSBC branches now nearly matching legacy branch size.

  • Achieved high single-digit deposit growth and mid-single-digit customer growth in the region.

  • Gaining market share against both large and small banks, making New York the fastest-growing market for two years.

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Citizens Financial Group operates as a bank holding company that provides retail and commercial banking products and services. The firm serves individuals, small businesses, middle-market companies, corporations, and institutions in the United States.

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