Citizens Financial Group (CFG) investor relations material

Strategic positioning

• Growth strategy spans consumer, commercial and private banking, with multiple growth vectors and a client-centered approach.

• Consumer banking serves affluent and mass-affluent households, builds low-cost deposits and uses HELOCs to deepen relationships and cross-sell wealth products.

• NEXT is designed to accelerate deposits and household growth in the existing footprint, with New York Metro a key opportunity.

Private bank and wealth

• Launched three years ago, the private bank contributed 11% of Q3 earnings and had ROTCE above 25%.

• The business has $18B in deposits, $12B in loans and $12.4B in client assets; client assets are expected to exceed $30B in the medium term.

• Ten full-service offices are operating nationwide; seven are planned for next year, with the footprint potentially reaching 30 in attractive markets over time.

• Loan-to-deposit ratio will be kept below 70%; growth is focused on building a profitable, high-quality franchise.

Commercial banking and capital markets

• Middle-market banking serves companies with $25M-$500M in revenue; mid-corporate coverage extends to companies with $500M-$3B in revenue.

• Sector expertise includes digital infrastructure, online gaming, defense and aerospace; DH Capital and JMP broaden advisory and equity-market capabilities.

• M&A pipeline was at record levels, with substantial backlog into 2027; in a constructive environment, capital markets could generate $125M-$175M per quarter, potentially more.

• Despite market volatility, the pipeline grew during Q4 and the Q4 fee-income outlook of up 4%-5% remained on track.