NCR Voyix (VYX) 28th Annual ICR Conference 2026 summary

Company transformation and strategic focus

• Shifted focus over the past two years to restaurant and retail, spinning off the banking and ATM business.

• Introduced a new CEO and emphasized operational discipline and execution.

• Launched a new culture centered on customer-centricity and accountability.

• Celebrated 100 years as a publicly traded company and 145 years in business.

• Unveiled new suite products built on a unified platform for restaurants and retailers.

Innovation and technology advancements

• Accelerated product development using AI for internal enablement, shrinking years of work into months or weeks.

• Rolled out next-generation Aloha Next point of sale and edge infrastructure, enabling centralized, cloud-based restaurant management.

• Emphasized modular, microservices architecture for flexibility and rapid innovation.

• Focused on solutions that drive operational efficiency, profit protection, and margin improvement.

• Announced a six-year exclusive agreement with Chipotle to adopt new technology.

AI adoption and industry trends

• AI is widely used in restaurants, with a shift from basic to agentic AI for autonomous decision-making.

• Significant demand for AI in self-service kiosks and drive-thru voice ordering, with order accuracy now exceeding 95%.

• AI-driven suggestive selling through kiosks increases ticket values by 20–30%.

• Restaurants seek systems that autonomously manage staffing, kitchen capacity, and order routing.

• Data-driven personalization and predictive analytics are key priorities.