Pegasystems (PEGA) Citizens JMP Technology Conference 2026 summary

Executive background and business context

• CFO/COO has nearly 10 years at the company, with prior experience at Dynatrace and Vista Equity Partners.

• Discussed personal background, family, and educational ties, providing a humanizing introduction.

• Noted the company had a strong recent quarter, though market recognition lagged.

Industry trends and client modernization

• Clients are focused on modernization: cloud migration, reducing technical debt, and integrating AI.

• Financial institutions face challenges synchronizing digital and branch experiences, especially in risk and fraud management.

• Regulatory constraints mean 80% of large banks' technology is difficult to change, but AI can augment existing workflows.

• AI is seen as a tool to automate manual processes, especially in compliance and customer experience.

Technology, AI, and workflow transformation

• Blueprint platform leverages AI and LLMs to interpret legacy code and model future workflows.

• Process involves extracting code (e.g., COBOL) using tools like AWS Transform or Claude Code, then loading into Blueprint for workflow mapping.

• Human product managers are essential to reorganize and optimize workflows after AI-driven analysis.

• The approach accelerates application modernization and reduces manual intervention.