Rimini Street (RMNI) LD Micro 20th Annual Main Event Conference summary

Scale and support proposition

• Support replaces Oracle and SAP vendor maintenance; support represented 88% of revenue, priced at half the vendor cost, with custom-code coverage.

• More than half of revenue came from international operations; services covered 150 countries, with a presence in 22.

• 6,700 clients had received $10B in cumulative savings; roughly 1,600 enterprises were current clients.

• Priority-one ticket response averaged two minutes against a 10-minute commitment; client satisfaction was 4.9/5.

• Support and managed services aim to stabilize existing ERP systems, free IT staff for modernization and give clients control over upgrade timing.

AI modernization and go-to-market

• Agentic AI offerings are designed to run on or around existing ERP systems, avoiding mandatory upgrades; clients can select paid, small or open-source models.

• Rimini Connect links AI models and protocols to current and older systems; Rimini Agentic UX supports tailored roadmaps across support, optimization and innovation.

• Engagements can begin with an Explorer Pack and progress to use cases and customized applications; ServiceNow and other partners can support deployments.

• Support savings can fund transformation; CFO cited 90% long-term total-cost-of-ownership savings versus vendor upgrade paths.

• The stated support, optimize and innovate opportunity included a $65B support TAM; the CFO also cited a $20B ERP market plus $60B of adjacent opportunity.

Performance, outlook and capital

• Gross retention reached 90% last quarter, up from the mid-to-upper 80% range; management linked retention to client interest in control and modernization options.

• Q2 revenue grew 10% excluding PeopleSoft; PeopleSoft was about 2% of revenue and is being tapered off by July 2028.

• Management expects operating leverage to begin in H2 2026; gross margin target is to maintain a 60%+ level.

• Q3 results were scheduled for October 29, 2026; management cited growing RPO as clients pursue longer-term arrangements.

• Share repurchases and debt paydown continued; management cited a comfortable net-cash position and a $35M revolver.

• Management is targeting a path to the Rule of 40 at scale, with scale defined as below $1B in revenue.