Ripley Corp (RIPLEY) Investor Day 2025 presentation summary

Strategic transformation and resilience (2019–2024)

• Navigated social unrest, pandemic, and economic volatility with a focus on reinvention and risk management.

• Emphasized customer-centric strategies, digital development, and data-driven decision-making.

• Achieved operational efficiency through 315 initiatives, reducing expenses by $30 billion CLP in 2024.

• Invested $250 million in Peruvian malls over five years, strengthening regional presence.

• Built agile, committed teams and fostered a culture of adaptability.

Business performance and growth

• EBITDA doubled since 2019, with significant contributions from retail, banking, and real estate segments.

• Digital channel in retail grew by 53%, and main customer base expanded by 30%.

• Main customers are 12x more profitable, with 63% being women, especially in segment C.

• Bank's market share in segment C rose from 2.3% (2021) to 3.0% (2025), with further growth potential.

• Maintained strong liquidity and solvency, with RCL at 534% and IAC at 17.8%.

Omnichannel and customer experience

• Integrated retail and financial services to drive loyalty and profitability.

• Enhanced personalization using AI, achieving 92% digital clients and 68% NPS.

• Omnichannel customers contribute twice as much as single-channel clients.

• Recognized as the second bank in customer satisfaction in the market.

• Focused on fashion, beauty, and sports, with a strong value proposition for women in segment C.