Talkspace (TALK) Barclays 27th Annual Global Healthcare Conference summary

Company overview and current state

• Largest in-network telehealth mental health provider in the US, covering nearly 200 million lives and operating in all 50 states with 6,000 therapists.

• Offers virtual care through multiple modalities: texting, messaging, live video, and calls.

• Business segments include payer (insurance), direct enterprise (employers, schools, governments), and direct-to-consumer.

Growth strategies and market activation

• Focused on increasing awareness among covered members to unlock utilization of in-network benefits.

• Emphasizing member engagement and retention through improved user journeys and platform enhancements.

• Educating primary care networks about referral options to increase patient access.

Expansion into new markets

• Recently expanded into Medicare and military markets, now covering 33 million standard Medicare and 10 million military lives.

• Tailored marketing strategies for military (targeted, defined audience) and Medicare (community events, direct mail, social media).

• Adjusted onboarding processes to better suit seniors and teens, focusing on ease of access.