Text (TXT) Q4 2026 TU earnings summary

Executive summary

• Q4 2025/26 MRR was USD 6.93 million, down 0.7% quarter-over-quarter and 0.4% year-over-year, while payments received rose 3.1% sequentially and 0.4% year-over-year to USD 22.56 million, marking the best quarter of the year.

• Over 52% of MRR now comes from customers with ARPL ≥ USD 500, up from 48% a year earlier.

• Multiproduct customers contributed 38.8% of MRR at March 2026, a 10 percentage point increase year-over-year.

• Notable contract renewals and upsells were enabled by SOC 2 certification, with new clients across biotechnology, iGaming, forex, education, financial, insurance, and betting sectors.

• AI Agent resolution rate reached 74%, outperforming the industry average of ~54%.

Financial highlights

• Net sales for Q1–Q3 2025/26 were PLN 249.2 million, down 6.0% year-over-year; EBIT fell 29.6% to PLN 96.2 million, and net profit dropped 32.0% to PLN 88.1 million.

• Q3 2025/26 net sales were PLN 81.6 million, down 8.2% year-over-year; EBIT and net profit declined 29.6% and 31.6%, respectively.

• EBITDA for Q1–Q3 2025/26 was PLN 115.7 million, down 24.0% year-over-year; Q3 EBITDA margin was 45.8%.

• USD/PLN exchange rate negatively impacted reported results; in USD, Q1–Q3 revenue grew 1.0% year-over-year.

• Future revenues (liabilities from customer contracts) at end of Q3 2025/26 stood at PLN 66.1 million.

• MRR excludes pay-per-usage fees, which saw significant growth, especially API usage fees rising 2.6-fold quarter-over-quarter.

• Dynamic growth in pay-per-usage payments offset the decline in MRR.

Outlook and guidance

• End of price grandfathering for existing LiveChat customers expected to impact Q1 2026/27.

• SOC 2 Type 2 certification in observation period; official Text brand rollout scheduled for Q1 2026/27.

• Phased, scalable marketing campaign planned, with initial results expected before year-end.