Text (TXT) Q3 23/24 TU earnings summary

Executive summary

• Q3 FY23/24 MRR reached $6.49M at Dec. 2023 end, up 2.2% YoY and 0.3% QoQ; customer counts rose across LiveChat, ChatBot and HelpDesk.

Financial highlights

• Estimated MRR was $6.49M at Dec. 2023 end, up 2.2% YoY and 0.3% vs. Sept. 30, 2023.

• Under the previous revenue-recognition methodology, estimated Q3 revenue would have been $21.34M, up 12.9% YoY and 7.3% QoQ; this is a comparative estimate, not the current-method figure.

Segment performance

• LiveChat: ARPU $156.4 at Dec. 2023 end vs. $156.7 in Sept. 2023 and $160.7 a year earlier; 37,857 paying customers.

• ChatBot: ARPU $132.4 vs. $126.6 in Sept. 2023 and $115.1 a year earlier; 2,956 paying customers.

• HelpDesk: ARPU $140.0 vs. $137.7 in Sept. 2023 and $116.9 a year earlier; 1,121 paying customers.