Upbound Group (UPBD) TD Financial Services & Fintech Summit summary

Consumer health and underwriting

• Non-prime consumers remain stressed but stable, with wage growth providing some relief.

• Underwriting standards have tightened, especially for Acima, allowing for more selectivity.

• Credit quality and payment behavior are consistent across Rent-A-Center and Acima segments.

Digital transformation and store strategy

• E-commerce now accounts for 26% of Rent-A-Center revenue, with significant online traffic and purchase intent.

• Investments focus on seamless customer experience and reducing friction between online and in-store journeys.

• Store footprint is being optimized by reducing square footage as more transactions shift online.

Synergies and operational integration

• Acima’s underwriting tools are being integrated into Rent-A-Center, improving approval rates and reducing losses.

• Account management expertise is shared between segments, lowering delinquencies.

• Rent-A-Center locations now serve as return points for Acima merchandise, with expanded pickup options.