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ArcBest (ARCB) investor relations material

ArcBest Investor Day 2025 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Investor Day 2025 summary29 Sep, 2025

Strategic transformation, direction, and market positioning

  • The company has evolved into a full-service, integrated logistics provider, leveraging both asset-based and asset-light capabilities to serve a broad, balanced customer base and deliver value through innovation and execution.

  • Customer relationships are diversified, with the top 10 customers accounting for only 13% of revenue, supporting resilience across economic cycles.

  • Focused on customer-led solutions, leveraging a diversified and flexible capacity network with both owned and third-party assets to address complex supply chain needs and drive value creation.

  • Integrated solutions and technology investments, such as the Vox/Vaux suite and AI-powered optimization, have enabled tailored logistics offerings, driving customer retention and revenue growth, with 80% of revenue from customers with over a decade of loyalty.

  • Strategic acquisitions, organic investments, and a refined go-to-market approach since 2012 have created a scalable, synergistic platform, with managed solutions and LTL brokerage as key growth drivers.

Growth, efficiency, and innovation initiatives

  • Strategic priorities include accelerating profitable growth, increasing efficiency, and driving innovation, with a focus on premium service, digital engagement, and operational excellence.

  • Dynamic pricing and AI-driven tools optimize network capacity, improve yield, and enable real-time, profitable decision-making, with daily quote volume reaching 250,000 and revenue per shipment up nearly 50% since 2020.

  • Managed solutions pipeline exceeds $1B, with 62% shipment growth since 2021 and high customer retention rates.

  • Facility and fleet investments since 2021 have expanded network capacity, improved service reliability, and reduced costs, with 800 net doors added and record trailer utilization achieved.

  • Technology advancements, such as ArcBest View and AVA, enhance customer experience, reduce support needs, and drive digital adoption.

Financial performance and future targets

  • Since 2019, revenue has increased by 49%, operating income by 81%, and EPS has more than doubled, with a 330 bps improvement in asset-based operating ratio and 112% EPS growth from 2019 to 2024.

  • 2028 targets include asset-based OR of 87–90%, asset-light operating income of $40–70M, non-GAAP EPS of $13.50 at the midpoint, and annual operating cash flow of $400–500M.

  • Capital intensity is expected to decrease, with capex below 5% of revenue post-2025, supporting growth without major new buildouts.

  • Maintains a strong balance sheet with net debt to EBITDA averaging -0.1x and nearly $500M returned to shareholders since 2019.

  • Balanced capital allocation prioritizes organic investments, shareholder returns, and selective M&A, while maintaining investment-grade credit metrics.

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Frequently asked questions

ArcBest Corporation provides logistics and transportation solutions including less-than-truckload freight, truckload services, and supply chain optimization. It serves customers in manufacturing, retail, and distribution across North America. The company is headquartered in Fort Smith, Arkansas, and its shares are listed on the NASDAQ.

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