Intouch Insight (INX) investor relations material

Growth strategy and targets

• Four growth pillars: SaaS, core services, merchandising and acquisitions; acquisitions were deferred until the first three businesses advance and generate cash.

• Target is to double revenue from CAD 25m to CAD 50m by 2028; FY2026 goal is double-digit organic growth, followed by materially faster growth next year.

• Management expects most growth from the pipeline, with services, SaaS and merchandising all contributing; acquisitions are optional, not required to reach CAD 50m.

• Investment priorities include technology, brand equity and thought leadership; grocery was added as a target vertical in 2026.

Business model and execution

• Services include covert mystery shops and overt site audits; merchandising adds hands-on retail work, while software includes surveys, digital checklists and a shared analytics platform.

• Merchandising revenue is ramping slower than planned; Q3 2026 was expected to exceed H1, though the CAD 1m full-year plan could be missed.

• SaaS is expanding with the largest QSR client, and the business is a finalist for a seven-figure software RFP.

• AI is being used to automate repetitive outsourced tasks, improve efficiency across roles and accelerate software coding.

Financial performance and capital allocation

• H1 2026 revenue rose 7%; net income was CAD 65k vs ~CAD 300k in the prior year after excluding write-offs, while EBITDA was CAD 580k vs CAD 925k.

• Management maintained its 10% FY2026 growth target; H1 growth means a stronger H2 is needed, and spending is being increased to support expansion.

• FY2026 revenue was forecast to exceed CAD 28m; overall margins were ~48%, with SaaS margins highest and merchandising margins lowest, potentially pressuring margins as it scales.

• SaaS churn is described as low, with a 3% budget assumption; enterprise customers face greater switching friction than small-ticket subscribers.

• 25.6m shares outstanding; equity financing is off the table at current prices, with acquisitions typically funded through cash flow, debt or vendor-take-back structures.