Intouch Insight (INX) Q4 2025 earnings summary

Executive summary

• Gross margin rose to 50.3% in 2025, up from 44.5% in 2024, despite a 10% decline in total revenue year-over-year.

• SaaS revenue achieved its tenth consecutive year of growth, reflecting a strategic shift toward recurring revenue streams.

• EBITDA decreased to $1,640,508 from $2,223,350 in 2024, reflecting increased investments in growth initiatives.

• Net loss for 2025 was $834,511, compared to net income of $1,402,792 in 2024.

• The company exited the Ardent business model and invested in sales, marketing, product development, and AI capabilities.

Financial highlights

• Total revenue for 2025 was $25,394,364, down from $28,224,202 in 2024.

• Gross margin increased by $195,453 to $12,762,957, with margin percentage improving to 50.3%.

• Operating expenses rose to $13,080,036 from $11,632,074 year-over-year.

• Income from operating activities was a loss of $317,079, compared to income of $935,430 in 2024.

• Net loss of $834,511 in 2025, versus net income of $1,402,792 in 2024.

Outlook and guidance

• Strategic direction is focused on long-term growth, with continued investments in technology and operational initiatives.

• 2026 is expected to see further advancement in growth efforts and a focus on sustained revenue growth, including merchandising contributions.