nib (NHF) investor relations material

Business overview and performance

• Over 70 years of history with a focus on health insurance and adjacent services, covering nearly 2 million people and generating $3.6bn in revenue for FY25.

• Core offerings include private health insurance, international visitor coverage, NDIS plan management, and health services, with a 10% market share in Australia and second largest in New Zealand.

• Adjacent businesses such as travel and life insurance, virtual healthcare, and plan management diversify earnings and enhance customer retention.

• Underlying operating profit reached $239.2m, with a return on invested capital of 15.1% and a net promoter score of +34.

Strategic positioning and growth

• Maintains a defensive growth profile supported by industry fundamentals, government incentives, and an ageing population.

• Demonstrates a track record of outgrowing industry policy growth, with a CAGR consistently above the industry average from FY15 to FY25.

• Leverages capital-light, high-return models and advanced digital and AI capabilities to drive productivity and scale.

• Focuses on disciplined capital allocation and productivity programs for near-term benefits.

Core and adjacent business strategies

• Invests in customer experience, multi-brand distribution, and network design to strengthen core PHI business.

• Scales adjacent businesses through partnerships, technology, and automation, particularly in health services and NDIS plan management.

• Supports partner brands and platforms to enhance value and operational efficiency.