HORNBACH (HBH) Investor presentation summary

Business overview and market position

• Operates 173 DIY stores in 9 countries, with €6.2bn in sales and €270m adjusted EBIT as of February 2025.

• Holds leading market shares in Germany, Austria, Netherlands, Czechia, and Switzerland.

• 94% of group sales come from DIY retail, with the remainder from builders merchant outlets.

• Recognized as the top project DIY store for both enthusiasts and professionals.

• Focuses on broad assortment, high product availability, attractive pricing, and expert advice.

Digital strategy and customer engagement

• Over 4.1 million customer accounts and 320 million webshop visits in 2024/25.

• Low return ratio (<5%) across all countries, indicating strong customer satisfaction.

• Seamless omnichannel experience with Click & Collect, direct delivery, and in-store returns for online orders.

• Best DIY webshop in Germany, Austria, and the Netherlands.

• Offers made-to-measure products and expert advice via video conference.

Operational performance and expansion

• Market-leading sales density with €2,386 sales per sqm in 2024/25.

• Like-for-like sales growth outpaces the German DIY sector and GDP.

• High customer satisfaction, ranked #1 in Germany and Austria.

• New store openings in Germany, Romania, and Austria in 2025/26; expansion to Serbia announced.

• Store network is a mix of owned and leased properties, with over 2 million sqm retail space.