ING Groep (INGA) Corporate presentation summary

Growth and commercial performance

• Mobile primary customers grew by 189,000 in 3Q2024, with a 12-month increase of 0.9 million, reaching over 1 million annual growth.

• Net core lending rose by €9 billion, driven by strong mortgage growth in the Netherlands and continued momentum in consumer and business lending.

• Net core deposits increased by €3 billion, supported by successful campaigns in Belgium and targeted inflows in Wholesale Banking.

• Total income reached a record €17.2 billion YTD, with 3Q2024 at a new high.

• Fee income grew 11% year-on-year to over €1 billion, supported by scaled product foundations and increased capital markets activity.

Digital, customer, and sustainability initiatives

• 83% of customers use mobile as their preferred channel, with #1 NPS in five retail markets and a Digi-index score of 75%.

• Launched OneApp for Business Banking clients in Germany and continued to improve employee experience and leadership programs.

• Mobilised €28.4 billion in sustainable volume and supported 198 sustainability deals, including a €250 million loan to the National Heat Fund in the Netherlands.

• Published the 2024 Climate Progress Update and maintained top employer status in five European countries.

Financial performance and shareholder returns

• Distributed €2.5 billion to shareholders in 3Q2024, including a €2 billion share buyback and €0.5 billion cash dividend.

• Earnings per share increased by 6% year-on-year, with a four-quarter rolling ROE of 13.8% and CET1 ratio of 14.3%.

• Announced an additional €2.5 billion distribution to converge CET1 to target by end-2025, with a pro forma CET1 ratio of 13.5%.

• Attractive 17% return to shareholders in 2024, with further updates expected at 1Q2025 results.