ING Groep (INGA) Goldman Sachs 30th Annual European Financials Conference 2026 summary

Leadership and strategic vision

• New CFO emphasizes technology-driven culture and integration of tech with business for customer value creation.

• Focus on scalability and leveraging European market growth opportunities.

• Open, transparent, and non-hierarchical culture supports innovation and adaptability.

Financial performance and outlook

• Strong Q1 with growth in retail mortgage lending, deposits, and wholesale lending at stable risk-weighted assets.

• Cost growth limited to 1.1% year-over-year, reflecting successful efficiency measures.

• Liability margin expected to remain in the 100–110 bps range for 2024, with potential to exceed 110 bps by 2027–2028.

Growth strategy and product development

• Targeting 5% annual growth in both loans and deposits to maintain a balanced loan-to-deposit ratio.

• Shift from broad to targeted campaigns, improving cost efficiency and customer retention.

• Emphasis on cross-selling and expanding product offerings, especially in underpenetrated markets like Germany.