One97 Communications (PAYTM) Q4 20/21 earnings summary
Event summary combining transcript, slides, and related documents.
Q4 20/21 earnings summary
2 Nov, 2026Executive summary
FY21 consolidated operating revenue declined to INR 2,802.41 crore from INR 3,280.84 crore; net loss narrowed to INR 1,701.01 crore from INR 2,942.36 crore.
Standalone net loss narrowed to INR 1,560.20 crore from INR 2,833.18 crore; the Board recommended no dividend for FY21.
Financial highlights
Consolidated total revenue was INR 3,186.80 crore versus INR 3,540.77 crore; total expenses fell to INR 4,782.95 crore from INR 6,138.23 crore.
Consolidated loss before tax was INR 1,698.31 crore versus INR 2,958.12 crore; exceptional loss was INR 28.15 crore versus INR 304.66 crore.
Payment processing charges declined to INR 1,916.78 crore from INR 2,265.91 crore and marketing expenses to INR 532.52 crore from INR 1,397.05 crore; employee expense rose to INR 1,184.90 crore from INR 1,119.30 crore.
Standalone operating revenue was INR 2,667.08 crore versus INR 3,115.10 crore; standalone total expenses were INR 4,536.94 crore versus INR 5,773.46 crore.
Outlook and guidance
Management expects receivables, investments and goodwill to be recoverable based on current COVID-19 estimates, while noting the assessment remains ongoing amid uncertainty over the pandemic’s duration and effects.
Capital policy targets remaining largely debt-free until break-even, with anticipated funding needs met through equity and operating and investing cash flows; short-term facilities support interim working capital.
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