Text (TXT) Investor presentation summary

Strategic initiatives and outlook

• End of price grandfathering for existing LiveChat customers expected to impact Q1 2026/27 results.

• SOC-2 Type 2 certification planned to enhance security and compliance.

• Official market rollout of the Text brand scheduled for Q1 2026/27, with phased campaigns and early results anticipated before year-end.

• The "Text App" will be rebranded as "Text" for market clarity.

Product performance and adoption

• AI agent chat increases conversion rate to order by 266%.

• Over 2 million workflow executions last month, saving approximately 33,000 hours of work.

• 914 Shopify and BigCommerce merchants used Text and LiveChat products in April, with attributed sales of $9.2M, up 39% month-over-month.

• AI resolution rate currently at 59%, positioned as a starting point for further improvement.

Forward-looking statements and disclaimers

• Data is current as of the presentation date and may not reflect subsequent events.

• Forward-looking statements are subject to risks and uncertainties and are not guarantees of future performance.

• The presentation is not a purchase recommendation or offer for securities.