The Hartford Insurance Group (HIG) Goldman Sachs 2024 U.S. Financial Services Conference summary

Current business performance and strategic focus

• Business is performing at a high level with strong ROEs and disciplined capital management, aiming for profitable growth over the next three years through disciplined underwriting and innovation in products and services.

• Focus on expanding underwriting and risk appetite into new areas, leveraging a vast distribution network for organic growth and market share gains.

• Technology and innovation, including generative AI, are being prioritized for efficiency and customer service, with trade secrets kept confidential.

• E&S and standard lines are strong, with a stable SME orientation contributing to consistent returns.

• Group benefits business continues to perform strongly, supporting overall results.

Commercial and specialty insurance environment

• Property and casualty lines remain profitable, with a focus on keeping up with loss trends, especially in casualty, property, and auto liability.

• Specialty lines, particularly E&S, are growing rapidly, with elevated but moderating growth and necessary rate increases achieved.

• Market share is being captured through both open brokerage and binding business, with continued expansion planned.

Competitive advantages and small commercial segment

• Competitive advantages in small commercial include accuracy, speed, ease of business, and leading digital capabilities, as recognized by independent ratings.

• Data analytics and data science are foundational to success in this segment.