The Hartford Insurance Group (HIG) UBS Financial Services Conference summary

Strategic priorities and innovation

• Focus on underwriting discipline, leveraging data and AI to enhance decision-making and efficiency.

• Emphasis on growth and innovation, targeting SME and Middle Market segments to capture more market share.

• Customer experience improvement is a central goal for the next three years, with technology investments supporting differentiation.

• Ongoing investment in technology, including patents pending, cloud migration, and AI deployment to augment human talent.

• Expansion into industry verticals, such as cyber and specialized benefits, to address emerging risks and future economic needs.

Technology and operational advancements

• Core P&C systems are unified, enabling faster innovation and digital customer interfaces across all product lines.

• Group Benefits technology is being upgraded, with 18 months of investment planned to match P&C capabilities.

• Attracting top technology talent is a priority, with a focus on innovation rather than addressing technical debt.

• A six-year cloud migration project is underway, currently at the halfway point, expected to deliver security, efficiency, and speed benefits.

Reserve management and social inflation

• Liability pricing has outpaced cost trends, but recent social inflation and aggressive plaintiff activity led to reserve strengthening.

• Adjustments for general liability trends are reflected in 2025 pricing, with confidence in underwriting and claims teams.

• Fourth quarter saw increased IBNR reserves due to ongoing adverse development, positioning for stability in 2025.

• Social inflation is seen as a systemic issue, with legislative efforts underway in key states and advocacy planned at the federal level.