TradeWindow (TWL) Q1 2027 earnings summary

Executive summary

• Trading revenue for Q1 FY 2027 was NZD 2.7 million, up 18% year-over-year, reflecting strong momentum and alignment with strategic plans.

• Annual recurring revenue (ARR) reached NZD 10.4 million, up 17% year-over-year, driven by new customer sales, deeper product adoption, and price increases.

• Focus remains on mid-market and enterprise customers, prioritizing quality over volume and ongoing re-contracting onto refreshed pricing plans.

• Growth is driven by new customer sales, deeper product adoption, and price increases.

Financial highlights

• Gross margin held steady at 63%, unchanged from the previous quarter.

• Customer retention rate improved to 90%, up 1 percentage point from FY 2026.

• Shipper ARPC rose 20% year-over-year to NZD 36,447; freight forwarder ARPC up 19% to NZD 16,480.

• Customer count at 546, down by one from the prior quarter, reflecting a focus on higher-value clients.

Outlook and guidance

• Strategic priorities and revenue guidance remain unchanged for FY 2027, with a focus on mid-market/enterprise, revenue growth via pricing, and Freight AI development.

• FreightAI platform targeted for initial commercial rollout from September 2027, with AI-enabled workflows to be introduced progressively in the coming months.

• Confident in pipeline and guidance, especially in Australia, with continued momentum in new customer onboarding.

• Well-capitalized position provides runway for ongoing execution and strategic initiatives.