Charles Schwab (SCHW) investor relations material

Strategic vision and growth outlook

• Pursues a mission-driven, client-centric strategy focused on democratizing investing, omnichannel experiences, and expanding access, aiming to significantly increase client accounts and assets over the next decade.

• Achieved $12.6T in client assets and 47M+ accounts, with strong momentum in retail, advisor, and workplace channels, and a clear roadmap centered on growth, scale, efficiency, and operational excellence.

• Identifies four industry themes shaping the future: next-gen investor engagement, a bull market for convenience, emerging asset classes, and the transformative impact of AI.

• Emphasizes expansion in workplace services, building an RIA ecosystem, and leveraging people and technology to capture more market share.

• Maintains industry-leading cost-to-serve and client satisfaction, supported by awards for trust and service.

Product, technology, and client experience innovation

• Significant investments in AI, digital platforms, and automation are enhancing both client and advisor experiences, driving efficiency and enabling personalized service at scale.

• Launches include a teen investor account, spot crypto offering, expanded alternative investments, and a structured asset lending program, with a focus on meeting evolving investor needs.

• AI is positioned as a new interaction channel, with tools like Portfolio Insights and Schwab Assistant rolling out to clients and professionals, aiming to deliver deeper insights and streamline service.

• Technology transformation includes a global capability center in India, increased use of AI for productivity, and ongoing modernization of platforms and operations, with a unified technology, operations, and data organization driving scale and innovation.

• Enhanced mobile and web experiences, with mobile now accounting for two-thirds of client interactions, and continued investment in award-winning digital platforms and educational content.

Business segment performance and monetization

• Advisor Services leads the RIA channel with $5.2T in assets, accelerating NNA, and a strategic shift to go beyond custody by offering wealth services, banking, and trading solutions, leveraging AI for operational excellence.

• Retail business reports strong growth in new accounts, assets, and client satisfaction, with a focus on younger clients and high net worth segments, delivering $169B in net new assets in FY25.

• Trading business maintains leadership in derivatives and active trading, with daily average trades rising to 9.9M in 1Q26 and strong millennial/Gen Z engagement.

• Workplace Services manages ~$1.3T in assets, driving asset inflows, cross-business engagement, and high client promoter scores, with plans to expand through advisor partnerships and early-stage company offerings.

• Monetization strategies include new ETF access and service fees, expanding alternative investments, and leveraging the scale of third-party platforms for revenue diversification.