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Toast (TOST) investor relations material

Toast Morgan Stanley Technology, Media & Telecom Conference 2026 summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Morgan Stanley Technology, Media & Telecom Conference 2026 summary3 Mar, 2026

Business performance and growth

  • Achieved 20% market share in US SMB and mid-market restaurants, doubling share since IPO three years ago.

  • Recurring gross profit grew 32% last year, with ARR surpassing $2 billion and margins at mid-30s.

  • Expansion into enterprise, international, and retail markets, now operating in four countries and retail ARR exceeding $100 million.

  • Location additions remain the core growth driver, with continued strong net new adds expected in 2026.

  • Retail ARPU already exceeds $10K, with strong early signals and plans to scale sales capacity.

AI strategy and product innovation

  • AI is leveraged to automate manual tasks for customers and improve internal productivity, with top developers doubling efficiency.

  • Toast IQ, an AI copilot, has seen rapid adoption, enabling custom data, workflow automation, and marketing optimization.

  • AI pilots include voice and video applications for fraud detection, customer service, and operational efficiency.

  • Monetization of AI is expected to be usage-based, with additional value from advanced agents for marketing, bookkeeping, and accounting.

  • AI is seen as strengthening competitive position and deepening customer value across all software offerings.

Financial outlook and margin expansion

  • Recurring gross profit is guided to grow 20%-22% in 2025, with upside potential from GPV and TAM expansion.

  • EBITDA and GAAP margins have improved faster than expected, with a core business already at 40% margins.

  • Long-term margin target remains 40%+, despite near-term headwinds from memory chip costs and tariffs.

  • Payback periods for new TAMs are currently above 20 months but are targeted to reach sub-20 months as scale and productivity improve.

  • Centralized R&D and G&A operations support margin expansion as new segments scale.

How will AI agents drive incremental demand?
International expansion: Tier 1 cities vs. broad TAM?
New TAMs: Path to sub-20 month payback?
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Frequently asked questions

Enabling smooth restaurant operations

Toast Inc., more often than not simply referred to as Toast, is a prominent player in the hospitality technology sector. Since its establishment in 2011, the company has been providing cloud-based software and hardware solutions tailored to restaurants, hotels, bars, and similar establishments. The company provides a platform encompassing point-of-sale (POS) systems, online ordering, inventory management, customer engagement tools, and more. The platform aims to streamline operations and support data-driven decision-making for managers and staff, while also making the restaurant experience smoother for guests.

The platform itself

Toast's platform is a versatile and customizable solution that caters to the unique needs of restaurants and food service businesses. At its core is a cloud-based point-of-sale (POS) system, which serves as the central hub for operations. The platform's modular design allows the restaurant to tailor their use by choosing add-ons and integrations to suit their specific requirements. Restaurateurs can customize the POS system to fit their operational workflows, defining menu items, modifiers, and pricing structures to mirror their menus. One thing that makes Toast stand out from other POS providers like Lightspeed, Shopify, and Oracle is the fact that they’re laser-focused on the hospitality industry.

Covering all the bases

Moreover, Toast's platform seamlessly integrates with other business tools, such as accounting software, inventory management systems, and loyalty programs. This integration streamlines management and reduces manual work while also providing a way for staff to make business decisions backed up by data. The platform is intuitive to use, making onboarding of new staff members relatively simple. Even if the POS solution is the cornerstone of what Toast offers, they also provide solutions within employee management, online ordering, back office, and more.

Catering to the entire hospitality industry

One of the things that have helped Toast become so established in the hospitality industry as a whole is the fact that they offer solutions for restaurants and bars of all sizes. Regardless of whether the establishment takes hundreds of covers each night in a fine dining setting, or if a food truck with one or two workers needs a way to handle orders and payments during a lunch rush, Toast has a solution that enables the business to run smoothly.

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