Tryg (TRYG) investor relations material

Strategic direction and financial targets

• New 2027 strategy focuses on Scale & Simplicity, Technical Excellence, and Customer & Commercial Excellence, targeting DKK 1bn+ in insurance service result (ISR) improvements by 2027.

• Key financial targets for 2027 include a combined ratio of ~81%, ISR of DKK 8.0-8.4bn, and customer satisfaction score of 83.

• Q1 2026 status shows progress: combined ratio at 84%, ISR at DKK 1.66bn, and customer satisfaction at 82.

• Strategic initiatives are on track or ahead of plan, with focus on IT simplification, advanced pricing, and automation.

• CO2 emissions per claim reduced by 9.5%, exceeding the 2027 target.

Market position and growth initiatives

• Maintains leading market share in Denmark with 23.3% of gross premiums in Q1 2025.

• Strong brand portfolio and customer loyalty, supported by TryghedsGruppen ownership and community initiatives.

• Private Denmark segment grew gross premiums by 6% p.a. from 2022 to 2025, with a combined ratio improvement of -1.9pp.

• Growth driven by new partnerships, enhanced value propositions, and digital sales optimization.

• Multi-product customer benefits and digital initiatives have increased customer satisfaction and sales conversion rates.

Technical excellence and operational improvements

• Technical excellence initiatives include advanced pricing, portfolio management, and claims optimization, targeting DKK 300m ISR by 2027.

• Unified underwriting platform rolled out to 60% of portfolio, aiming for 80% by 2027, improving combined ratio and underwriting quality.

• AI integration in underwriting and pricing platforms enhances efficiency, accuracy, and profitability.

• Swedish best practices scaled to Denmark and Norway, driving portfolio profitability and sustainable growth.

• Pricing sophistication and automation enable faster tariff updates and improved risk selection.