Text (TXT) Investor presentation summary

Business model and customer value

• Provides tools for online business monetization, communication automation, and improved customer service, driving engagement and revenue growth.

• B2B SaaS subscription model with high, sustainable margins and a global customer base, with about 30% of MRR from the US.

• Transitioning from a single-product to a multi-product and suite company, aiming to offer a comprehensive product suite.

• New Text App integrates functionalities across products, targets enterprise clients, and introduces usage-based pricing.

Financial performance and revenue trends

• MRR remained stable around $7M despite higher churn and customer acquisition challenges, offset by larger customers.

• Customers with MRR ≥ $500 now contribute nearly 50% of total MRR, up from 42% a year earlier.

• Multiproduct customers account for 36.3% of MRR as of September 2025, up 11 percentage points year-over-year.

• LiveChat's share of group revenues declined to 84.5% in H1 2025/26, with HelpDesk and ChatBot growing.

• Strong PLN and increased costs led to a decline in operating margin to 36.6% and net margin to 34.6% in the last quarter.

Operational highlights and case studies

• Wembley Stadium earned over $1.5M in eight months using ChatBot; Pioneer Millworks increased average opportunity value by 16%.

• ForSaleByOwner doubled annual growth after implementing LiveChat; AWeber achieved 95% customer satisfaction.

• Brastel reduced ticket handling time by up to 39% with automation, handling nearly 2,000 tickets monthly.

• Funded Trading Plus achieved 93% CSAT and reduced workload by 18% across 125,000 yearly chats.