Text (TXT) Investor update summary

Financial and operating performance

• Q2 MRR was USD 7.29m, up 3.3% YoY and down 2.3% QoQ; September ended flat after declines in the first two months.

• Payments received were USD 23.61m, up 6.2% YoY and down 2.4% QoQ; payments are not equivalent to quarterly revenue.

• Customer churn fell below 4%, while acquisition remained weak; future-period revenue liabilities reached PLN 77.2m after higher annual payments, with revenue expected over coming quarters.

• Q1 revenue was PLN 83.2m, down 1.9% YoY; USD revenue rose 2.1% to USD 22.61m as the average USD/PLN rate fell 3.9%.

• Q1 net profit was PLN 29.1m, down 6.2% YoY and up 2.0% QoQ; results included ~PLN 2m in one-off sales-process restructuring costs.

Customer and product mix

• Customers with MRR of at least USD 500 contributed 56% of MRR in September 2026, up from 50% a year earlier.

• Multiproduct customers contributed nearly 40% of MRR, up 5 percentage points YoY, reflecting a shift toward a broader product suite.

Product and customer developments

• Nuvoo’s AI Agent sales grew 432% after four months; it handled over 7% of chats, drove 70% of chat sales and resolved 98% of interactions.

• An Australian customer moved from LiveChat after considering cancellation; AI results drove spending several times higher, including usage-based fees, under a one-year contract.

• API revenue exceeded USD 450k, nearly doubling QoQ; growth came from more users but remained uneven, with large prepaid call packages contributing to monthly fluctuations.

• 63 features were released in three months, including a Klaviyo integration; products launched on Google Cloud, ChatGPT and AWS marketplaces.

• Selected to support the Winter Olympic Games; at Milano Cortina 2026, the solution supported 130,000 applicants and handled 1m+ messages, with 99% resolved without an agent.