Text (TXT) Q1 25/26 TU earnings summary

Financial performance and KPIs

• FY 2024/25 net sales reached PLN 354.2 million, up 5.6%; EBITDA rose 1.6% to PLN 201.6 million, with a 56.9% margin.

• Q4 net sales grew 6.8% to PLN 89 million; FY net profit declined 1.3% and Q4 net profit fell 3.4%.

• Q1 FY25/26 MRR was $7.17 million, up 1.4% year-on-year and 0.7% quarter-on-quarter; ARR was $86.04 million.

• Q1 payments received were $21.83 million, down 3.5% year-on-year and 2.8% quarter-on-quarter, reflecting a lower share of annual payments.

• Year-end cash was PLN 77.7 million, influenced by dividend payouts; operating profit was PLN 179.0 million.

Customer and product metrics

• Customers with MRR of at least $500 contributed nearly 50% of total MRR, up from 42% a year earlier; multi-product customers generated 34.9% of MRR.

• LiveChat paying customers fell by 928 to 33,157 in the quarter; LiveChat ARPL was $184.2.

• HelpDesk reached 1,980 customers, up 178, with MRR above $0.5 million; ARPL rose to $257.5.

• ChatBot had 3,375 customers and ARPL of $153.6; it returned to steady growth.

• LiveChat represented 88.7% of group revenues, down from 91.1% a year earlier.

Product and operational developments

• Text App launched as a unified suite combining LiveChat, ChatBot and HelpDesk; access began for selected existing clients in June, and over 350 clients now use it.

• Migration to new cloud infrastructure was completed, with lower IT costs expected in H2 2025; some migration cost overlap remained in Q1.

• A Miami office opened to strengthen US market presence and expand sales efforts.

• SOC 2 certification is in progress, with new security features implemented and no threat to completion despite internal delays.

• AI capabilities are being integrated across products, and the suite includes new automation features.