Text (TXT) Q4 25/26 TU earnings summary

Executive summary

• Estimated received payments reached $22.56m, up 3.1% QoQ and the highest in FY 2025/26; usage-based fees, including API charges, offset lower subscription MRR.

• Subscription MRR was $6.93m at March 2026 month-end, down 0.7% QoQ and 2.7% YoY; ARR was $83.12m.

• Customers with ARPL ≥ $500 contributed over 52% of MRR, up from 48% a year earlier; multiproduct customers contributed 38.8% of MRR, up 10 percentage points YoY.

• SOC 2 certification supported renewals, upsells, and new client wins across biotechnology, iGaming, forex, education, financial, insurance, and betting sectors.

• AI Agent resolution rate reached 74%, above the industry average of ~54%.

Financial highlights

• Q1–Q3 2025/26 net sales were PLN 249.2m, down 6.0% YoY; EBIT fell 29.6% to PLN 96.2m and net profit declined 32.0% to PLN 88.1m.

• Q3 2025/26 net sales were PLN 81.6m, down 8.2% YoY; EBIT and net profit fell 29.6% and 31.6%, respectively.

• Q1–Q3 EBITDA was PLN 115.7m, down 24.0% YoY; Q3 EBITDA margin was 45.8%.

• USD/PLN movements weighed on reported results; Q1–Q3 revenue grew 1.0% YoY in USD.

• Future revenues, reported as liabilities from customer contracts, were PLN 66.1m at Q3 2025/26 end.

Outlook and guidance

• Ending price grandfathering for existing LiveChat customers is expected to affect Q1 2026/27.

• SOC 2 Type 2 certification was in its observation period; official brand rollout was scheduled for Q1 2026/27.

• A phased, scalable marketing campaign was planned, with initial results expected before year-end.