Tryg (TRYG) Analyst Day 2025 Presentation summary

Strategy and financial targets

• Ambitious 2027 targets include a combined ratio of ~81%, insurance service result of DKK 8.0-8.4bn, and return on own funds above 35-40%.

• Shareholder remuneration focus with DKK 17-18bn planned, including DKK 15-16bn in ordinary dividends and DKK 2bn in share buybacks for 2025-2027.

• Strategic pillars: scale & simplicity, technical excellence, and customer & commercial excellence, each with specific ISR targets.

• IT cost reduction achieved by increasing Scandinavian team share to 45%, reducing development costs by 10%.

• Customer satisfaction improved from 81 to 82 in Q1 2025, progressing toward a 2027 target of 83.

AI strategy and applications

• AI and machine learning drive automation, fraud detection, and customer retention, with ML currently delivering the most value.

• AI automates 85% of car collision claims, boosting customer satisfaction by 30% for quick responses.

• AI models identified over DKK 40m in fraudulent claims and DKK 35m in supplier fraud/efficiencies in 2024.

• Churn prediction models enabled targeted retention, saving over DKK 20m in premiums.

• Next steps include scaling AI lighthouse initiatives, strengthening AI foundations, and enhancing governance for regulatory compliance.

Commercial Sweden performance

• Trygg-Hansa is #3 in Sweden, contributing ~30% of group revenue and leading ISR.

• Commercial Sweden maintains strong profitability through technical expertise, disciplined portfolio management, and focus on small customer segments.

• Growth strategy prioritizes profitable property & liability lines, direct channels, and small/mid customer segments.

• Online service adoption and customer satisfaction have increased, with omnichannel milestones achieved.

• Customer satisfaction initiatives, such as SWISH payments and improved call center interactions, have delivered measurable gains.