ActiveOps (AOM) CMD 2025 summary

Strategic vision and market opportunity

• Targeting sustained, profitable growth to GBP 100 million ARR and 25% EBITDA margin, leveraging a resilient SaaS model, strong net revenue retention, and global expansion across regulated sectors and new verticals.

• Focused on Decision Intelligence, Digital Operations Management, and hyperautomation, with a TAM of GBP 900 million and only 4% currently addressed within core targets.

• Product innovation and adoption are central, with significant ARR growth in WorkiQ, CaseworkiQ, and ControliQ, and ongoing investment of 18% of revenue into product development.

• Strategic use of direct sales, partner channels, and specialist consultancies to extend market reach, drive adoption, and scale through co-selling and solution delivery.

• Disciplined M&A approach accelerates scale, capability, and geographic expansion, particularly in North and South America, with proven integration and value creation.

Product innovation and technology roadmap

• AI and machine learning are embedded in the product suite, enabling rapid, actionable insights and supporting both simple and complex operational environments.

• New features like Productivity Boost and CaseworkiQ process analysis are in beta, offering 20–40% productivity improvements and advanced process mapping.

• Integration of Enlighten enhances transformation analytics and expands product capabilities, with a focus on converging platforms for greater customer value.

• The OPI virtual coach leverages large language models to guide leaders and teams, making adoption easier and outcomes more consistent.

• Process mining and discovery are now embedded, reducing the need for separate tools and enhancing operational control.

Financial performance and growth levers

• FY25 delivered 15% recurring revenue and SaaS growth, 84% gross margins, and 8% adjusted EBITDA margin, with strong cash generation and no debt.

• Organic ARR growth reached 27% and total revenue growth 34% in the latest interim update, with double-digit ARR growth expected to continue into FY26 and beyond.

• Acquisition of Enlighten adds GBP 8 million ARR, doubles North America revenue, and brings 22 new enterprise customers, funded from existing cash.

• Cash position increased by 14% to GBP 20.6 million, supporting both organic and inorganic growth strategies.

• Revenue diversification and returns to shareholders prioritized, including share buybacks and a change to dividend policy.